Service Advisor
Duncan & Ebbett are recruiting a Service Advisor to join at their award-winning Jaguar Land Rover dealership in Te Rapa, Hamilton.
Duncan & Ebbett is a well-established automotive dealership committed to delivering exceptional customer service. They are looking for a professional, organised and customer-focused individual to join their busy service department.
As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring vehicle servicing and repairs are coordinated efficiently while providing a positive customer experience from start to finish.
Benefits
- Competitive remuneration package of $60,000 - $85,000 per annum dependant on experience and performance
- 45 hour working week, plus 1 in 4 Saturday work required
- Join a prestigious JLR dealership
- Work in a busy, professional environment with a strong focus on customer service
- Enjoy a varied and engaging role, building relationships with customers and working closely with the workshop team
- Opportunity to further develop your skills and experience within the automotive industry
Key Responsibilities
- Managing customer enquiries, service bookings and vehicle check-ins
- Liaising with the workshop team to coordinate servicing and repairs
- Providing accurate estimates and keeping customers informed throughout the service process
- Explaining completed work, invoices and any additional repairs required
- Maintaining accurate customer records, job cards and warranty documentation
- Building and maintaining positive relationships with clients/business partners and other departments
About You
- Previous Service Advisor experience preferred, ideally within an automotive dealership
- Excellent written and verbal communication skills
- A professional presentation and customer-focused approach
- Strong attention to detail and organisational skills
- Confidence using Microsoft Office and the ability to learn new software systems
- The ability to multitask and work effectively in a busy environment
- Strong relationship-building and problem-solving skills
- A current NZ driver's licence
If you are a confident communicator who enjoys working with people and takes pride in delivering excellent customer service, we would like to hear from you.
Apply now!