Customer Service Team Leader

Muster Limited

  • Do you thrive on providing excellent customer service?
  • Do you enjoy phone based communication?
  • Do you lead by example and deliver results?

About our client:

Over the past 7 years, Isuzu Utes has enjoyed record-breaking growth and is the vehicle of choice for thousands of New Zealanders. It is the largest diesel engine manufacturer in the world and a renowned truck and light commercial vehicle maker.

As Isuzu Utes New Zealand is the authorised distributor of Isuzu light commercial vehicles in New Zealand, namely D-Max Utes and MU-X 7-Seater SUV's, they support a large nationwide dealer network of retail and service centres.

"D-Max Tough!"

About the role:

This is a high-paced role which is not for the faint hearted. Reporting directly to the Customer Service Team Manager, you will be responsible for leading a high performing team to convert quality leads into results. Excellent communication and the ability to drive results and exceed expectations are essential skills for this role.

Key responsibilities:

  • Support the Customer Service Manager with the leadership of the team.
  • Direct sale of Vehicle Retention products i.e. Extended Warranty and Service Contracts
  • Manage escalated vehicle complaints and customer care issues
  • Assist with team workforce planning and execution.
  • Daily Reporting

About You

  • Background in Direct Sales (ideal)
  • Proven ability to convert quality leads into Sales.
  • Complaint handling skills
  • Attention to detail
  • Advanced Microsoft Office skills.

What will set you apart?

  • CRM system knowledge would be an advantage
  • Having come up the ranks in a similar role, as a CSR and previous Team Leadership experience
  • Resilient with a passion for exceeding targets
  • Great sense of humour is essential

If you believe you are the ideal candidate for this role please click the APPLY NOW button and submit your cover letter and CV to have your application considered. For further information about the role call Andrea Aldridge on 09 394 7444.

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Apply nowContact us or phone 09 394 7444