Audi - Technical Support

Muster Limited

  • Distributor Role
  • Premium European Brand
  • Ongoing Training & Career Development

Audi - Technical Support

The Audi brand in New Zealand is a class leader in the European premium vehicle market, with a strong focus on quality, customer service and an exceptional model range.

Concurrently, it is positioning itself in the digital and technology space to lead the premium segment in digital communication and set a solid platform in the electric vehicle market with both plugin hybrids and fully 100% electric vehicles.

Audi Sport is their corner stone performance brand, where they are world class, both in terms of market sales but also in customer drive experiences.

Being imported by European Motor Distributors (a Giltrap Group company) they pride themselves on their dealer partnership experience and know that their performance at retail level, is driven through their partnership and working together.

The Technical Support role is key to that.

They have a professional and positive relationship with Audi AG in Germany and locally desire to be the best small automotive importer in the world driven through the engagement and focus of their people.

The Role

Audi NZ is on the hunt for their next Technical Support Specialist.

The primary role is to assist the National Audi Service Manager, providing technical support and assistance across the Audi Dealer Network, encompassing in-dealership support, training and coaching.

Details of the position

  • Provide technical support to advice and direction to the Audi the dealer network.
  • Liaise with the principal manufacturers and regional offices.
  • Where possible, address the issues raised through dealer communication / specialist involvement in technical training
  • Give technical and warranty support for diagnostic testers with Siemens, Panasonic and Volkswagen Group Singapore
  • Ensure the delivery of Technical Support meets the Factory KPI's
  • Establish dealer network special tool and workshop equipment requirements for the Audi brand
  • Co-ordinate the ordering, receipt, dispatch, invoicing and dealer records of the determined Audi tooling
  • Report on key issues and KPI's to National Service Manager on a regular basis
  • Develop AQUA reporting, analyse results and utilise this system to improve the delivery of technical support
  • Co-ordinate and manage Audi Product Recall & Workshop Campaigns
  • Provide high-level technical diagnosis and trouble shooting
  • Plan, conduct and co-ordinate technical product and topic specialist training to the Dealer Network in conjunction with the Audi Technical Trainer
  • Provide technical support, advice and direction to the Audi Dealer Network for all vehicles, including e-tron related issues
  • Provide emergency response for vehicles in a critical condition, including but not limited to Accident Damage, Fire Damage, Vehicle Battery Failure

Requirements for the role

  • Automotive product knowledge
  • Aftersales experience
  • Minimum Qualification - Trade Certificate
  • Great communication skills
  • Ability to speak to train and impart knowledge

This is a terrific opportunity to further develop your career with a fantastic NZ owned automotive distributor.

If you feel you are the right candidate, please apply now including a CV and relevant cover letter outlining why you are the ideal candidate for the role.

For more information on the position, please contact Daryl Feast on +64 9 394 7444

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