Customer Service / Account Manager

Muster Limited

  • Immediate start - Temp to perm role
  • Large global organisation to join
  • If your looking to get into Account Management here is a split role

Customer Service / Account Management - Immediate start

The Client

Our client is a large international corporation who offer services surrounding Import / Export Air Freight, LCL and FCL Ocean Freight Services. Outstanding customer service is imperative to the success of their business and they have a great reputation in the international freight forwarding industry.

The Role

You will be reporting through to the Customer Service Manager and joining a great team of skilled professionals. You will be managing queries from new and existing clients, managing client files, updating various reports, providing eta's and delays to clients and the best part of this role will see you out meeting clients face to face.

Role Responsibilities

  • Represent the company in a professional, consultative manner in all dealings with clients, agents, contractors and the public in general
  • Follow company procedures
  • Liaise with all necessary parties, internal departments, overseas agents and intercompany states and customers
  • Ensure accurate data entry into the system
  • Communicate to our clients any information relative to their freight consignment
  • Provide status reports to clients

Skills Required

  • International Freight Forwarding experience within NZ is a must!
  • Previous customer service engagement (office of road based)
  • Proficient with CRM systems and Excel
  • Outstanding administration skills
  • Excellent communication skills

You will need to have a solid understanding and previous NZ experience working in an international freight forwarding business in a customer service function. We need someone to start immediately and it will be a temp to permanent opportunity for the right person.

If you are interested in his role click apply now!

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