Group Service Manager - Auckland

Muster Limited

  • Rare Enviable Position
  • Respected and Successful Company
  • Strategic Managerial Role

We are exclusively acting on behalf of our client seeking a Group Service Manager for a very well-known and established franchise group in the Auckland area.

The company has multiple brands and franchises and is known for its team culture and work ethic. Combining years of experience with a modern management style, their emphasis is focussed on producing a personal customer focused approach for all their clients.

Having previous technical and service management experience as well as a solid understanding of franchise operation within the aftersales department, you will hold the ability to enhance previous KPI's and productivity.

You will be required to work closely with all franchise managers, whilst having strategic input with upper management on all current and future projects.

Responsibilities and requirements:

  • Overseeing multiple franchises and liaising with service management and the group parts manager
  • Produce budgets and KPI's in line with group expectations
  • Meeting with distributors on service, warranty and training matters
  • Monitor workshop expenses whilst continually improving tooling workshops to franchise standards
  • Streamlining productivity and efficiencies throughout the franchises
  • Identify, implement and ingrain processes to enhance team performance
  • Be across all facets of customer satisfaction expectations
  • Help recruit staff, build on their careers and create a second to none team environment
  • Have the ability to be strategic whilst working tactically with all departments
  • Work autonomously, own problems and address any customer concerns effectively
  • Attend monthly meetings and produce performance reports
  • Work closely with all managers to maximise and share successes
  • Be an integral part of the upper management working on new projects and future plans

This role will expect you to be visible, working with the various managers at the coal face and not sit behind an office door. You will be traveling between the dealerships solving problems, implementing successes and effectively managing any issues before they escalate.

The successful candidate will have an envious role in the automotive trade, having the ability to work autonomously at a level which will make a difference to the company and bring with it the rewards you deserve.

If you believe you have the capability, knowledge and experience to be successful in this role, please forward your CV and covering letter outlining why you would be the ideal candidate.

Applicants must have NZ residency or rights to work in New Zealand.

For further information contact Daryl Feast or Andy Bage at Musterrecruit on 09 394 7444

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