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• Excellent Career Development Opportunity
• Great Company Culture
• Exciting Automotive Distributor

We are on the lookout for a highly motivated Call Centre Representative who has the ability to work autonomously, efficiently and who is looking for career development in a major NZ automotive distributor.

You will be responsible for making daily outbound calls and will require a polite yet professional phone manner.

The role requires you to establish and maintain account relationships with a large network of clients as well as prospective customers.

Key Responsibilities

• Conduct outbound aftersales calls to customers
• Update current and new customer information and create service bookings
• Follow-up service customer inbound calls
• Coordinate and manage service actions, campaigns, and recall dialling
• Identify and communicate new initiatives for service revenue opportunities
• Prepare call files for vehicles affected by Re-Calls and Campaigns
• Oversee website enquiries and ensure follow-up and take ownership until fully resolved

Skills Required

• You MUST have a full New Zealand drivers' licence
• Positive can-do attitude
• Strong computer skills (Microsoft Suite)
• Exceptional customer service skills
• Highly organised and high attention to detail
• Appetite for problem solving
• Ability to work well under pressure
• Competitive nature
• Ability to work in a team and autonomously
• The need for industry knowledge and hunger to excel up the ranks

In Return

• Great work environment based in Mount Wellington
• Career development
• Excellent bonus/commission structure
• Car parking on site

If you are interested, please apply directly to this advert with a current CV and cover letter.

Alternatively, to discuss in further detail please call Matt or Tessa on (09) 394-7444.

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