National Warranty Advisor

Muster Limited


  • Great career opportunity in one of New Zealand's most desired workplaces
  • Enviable Distributor Role
  • Fast Paced and Rewarding

National Warranty Advisor

Due to an internal promotion, Audi New Zealand are seeking their next Warranty Advisor to join their National Service Team.

Centrally located in Grey Lynn, this role is not for the faint hearted. The model range and build quality of their lineup is enviable. If you desire working for a premium global brand that is synonymous with performance and perfection, then this is the role for you.

The benefits

  • Competitive salary for the right person
  • Progressive premium distributor team
  • New Zealand Owned Company
  • Ongoing personal & professional development
  • Work alongside Audi AG and Audi Singapore

This role is integral to the success of the Audi brand. Your diligence and attention to detail will ensure that proper warranty process is followed each and every time.

Working closely with the National Service Team as well as the New Zealand dealer network, your proactive approach to the role will enable the warranty process to be a smooth operation from every perspective.

Requirements for this position

  • Organisational skills
  • Knowledge and experience of the automotive industry
  • Strong communication skills and attention to detail
  • Knowledge of warranty processes and systems
  • Ability to be thorough and accurate
  • Strong IT skills and attention to detail

Your duties will Include

  • Processing warranty credit notes
  • Complete monthly reconciliation
  • Distribute all bulletins and recalls
  • Co-ordinate and complete documentation for part returns
  • Ensure "complete repair" process is undertaken for all warranty repairs
  • Maintain complete knowledge of warranty and service policy
  • Communicate all policy changes to dealer network
  • Research vehicle service requirements for pre-picking of parts
  • Regularly audit warranty process across the network
  • Compile action plan from audit results and facilitate completion of all actions
  • Develop and maintain a complete understanding of all brand policy

If you are interested in this opportunity apply now with your CV and a relevant cover letter.

For any queries on this role call Daryl or Andy from Musterrecruit on 09 394 7444.

Applicants must be in New Zealand and have a Valid NZ Work Visa, Residency or Citizenship.


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