Service Manager

Muster Limited

  • Franchise management role
  • Competitive Salary + commissions
  • Great family run business

Service Manager

Max Pennington's Autocity has an opportunity for a driven and experienced Service Manager to join their high performing franchise in New Plymouth.

The successful candidate will provide a first-class customer experience as well as having exceptional organisational skills, a keen eye for detail and the ability to run an efficient, friendly service desk whilst managing a workshop that will maximise on profits and service.


  • Franchise management role
  • Competitive Salary + commissions
  • Great family run business

The Service Manager has a major part to play in achieving the service departments success, you will have a thorough understanding of after-sales and workshop operations.

You will be responsible for customers, technicians, workload, productivity, and efficiency, as well as assisting with parts and warranty.

The role

  • Work alongside the aftersales manager
  • Be responsible for the service department and team environment
  • Maximise workshop productivity and efficiency
  • Help with processing of warranty claims
  • Work closely with the parts department
  • Ensure technicians training is up to date
  • Adhere to Health and Safety requirements
  • Set and monitor KPI's
  • Surpass expectations and budgets
  • Help train and recruit apprentices
  • Deal with all customers in a professional, prompt, and courteous manner

About you

  • The passion and drive to enhance the workshop capabilities
  • Ability to monitor and maintain productivity and efficiency
  • Well-presented and have excellent interpersonal and organisational skills
  • Technical experience and/or qualification
  • Ability to deal with technical queries or issues
  • Lead by example and enjoy customer service
  • Be able to build morale and confidence individually and as a team
  • Enjoy a busy pressurised environment and thrive on targets

If you believe you have the above attributes and professionalism to join their friendly team, we would like to hear from you.

Musterrecruit are recruiting this role exclusively, when applying please send through your CV and covering letter, or for more information call Daryl or Andy at Musterrecruit on 0508 MUSTER or 09 394 7444.

Due to current New Zealand border restrictions, this role is not available to offshore candidates who do not have relevant visas, residency, or Citizenship.

Apply for this position...

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Apply nowContact us or phone 09 394 7444