Automotive CRM Support Specialist

Muster Limited


  • Work Life Balance
  • Well Known, Proven System
  • Career Development

Automotive CRM Support Specialist

Our client is a well-known, globally recognised company that specialises in automotive software that is tailored to each dealer's needs. With over 500 staff based in 13 locations globally their products and services extend to over 100 countries with more than 50,000 daily users.

This CRM Support Specialist role will see you based on the North Shore with some remote work, as well as the opportunity to travel nationally as and when required.

Benefits

  • North Shore based role
  • Great salary
  • Hybrid role, split your time between the office and home
  • Ongoing career development

You will be reporting into and working with the Customer Services Team Leader in Australia whilst being the primary support for New Zealand, providing IT support on product services and new applications.

The ideal candidate will have either worked in an automotive franchise as a service advisor or administrator where you are using ERA or similar, or have application experience within an IT company.

If you have one of these attributes the other can be taught.

The Role

  • Point of contact for the New Zealand based product users
  • To provide excellent customer experience to the franchise networks
  • Manage customer accounts and issues
  • Build rapport with company users and staff
  • Manage and prioritise issues with the wider team
  • Facilitate product training in house or on site
  • Generate customer and product reports
  • Be the point of contact for all product enquires
  • General admin as well as ad-hoc project work

Requirements

  • Be approachable and can build rapport
  • Enjoy taking control of the accounts and client issues
  • Have either franchise automotive or IT application experience
  • Have experience in account care or customer service
  • Enjoy taking ownership of your role
  • Ability to work autonomously
  • Like learning new technology and enjoy a challenge

This company is very passionate about its product and foremostly its staff, they are inclusive, encourage a work life balance and award their staff on performance.

You will be made to feel part of the wider team, encouraged to get to know the New Zealand network and be well remunerated for your efforts.

If you believe you are ready for a different challenge, please send your CV and cover letter to take the next step in your career.

For more information, please contact Daryl or Andy at Musterrecruit on 09 394 7444 or 0508


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