Customer Experience Ambassador

Muster Limited

  • Being part of a 100% New Zealand owned dynamic group of businesses
  • Collaborative, innovative, and engaging culture
  • Parking on site

We are looking for a Customer Experience Ambassador to develop and maintain relationships with our customer base across 3 leading car brands; resolving queries, providing information and driving the first step of the customer sales journey.

You will be part of a proactive customer focused team based in Mount Wellington with a really positive and fun working environment.

The Company

Inspire Growth Partners (IGP) is a data driven digital marketing agency, that works alongside three of the top leading automotive brands in New Zealand, to ensure that marketing and sales activities are carried out in a targeted and benchmark focused way.

The brands are Hyundai, Isuzu Utes and Renault.

The Benefits

  • Attractive bonus scheme based on team efforts as well as individual sales is on offer plus a base salary
  • Parking on site
  • Being part of a 100% New Zealand owned dynamic group of businesses
  • Ongoing training and development
  • Collaborative, innovative, and engaging culture

The Detail

  • Identify opportunities to sell to customers via phone, email and other online channels
  • Actively participate in outbound call campaigns facilitated by marketing team or dealership
  • Seek out lead generation and sales opportunities utilising existing databases
  • Manage positive relationships with dealerships and internal teams
  • Educate dealers on the importance of accurate data and correct system usage in order to influence change and improved behaviours
  • End-to-end management of leads
  • Managing inbound queue as required
  • Various administration tasks for the company as required from time to time

About You

You will need to have the following

  • A clean full licence is preferable, so you can test the products
  • Strong communication and outbound sales skills
  • Ability to harbour and maintain positive relationships with customers and dealer network
  • Ability to convert customer enquiries into qualified opportunities
  • Ability to identify opportunities to utilise data and improve data and systems
  • Ability to 'multi-task' and manage a challenging workload
  • Great attention to detail
  • A positive can-do attitude!

If you feel that you have the skillset and personality for this role, please apply now with a relevant cover letter and CV outlining why you are the perfect candidate.

For more information, please contact Matt or Tessa from Musterrecruit on 09 394 7444

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Apply nowContact us or phone 09 394 7444